Compliments, complaints and disputes
Further information on the next steps you should take.
What to do if things go wrong?
We make every effort to get things right so you do not have any complaints. If you do have a complaint please contact us so we can put things right as quickly as possible.
If we cannot resolve your complaint informally we have a formal disputes procedure, Internal Dispute Resolution Procedure (IDRP) guidance you can follow.
Resources
MoneyHelper
If you need to make a pensions related complaint MoneyHelper can provide free and impartial advice online or over the phone.
Pensions Ombudsman
If you are not happy with the response to your complaint you can get in touch with the Pensions Ombudsman who can investigate your case.
Further information and contact details for these two organisations are contained in the Internal Dispute Resolution Procedure (IDRP) guidance.
Your feedback is appreciated
If you’ve received excellent service from the pension fund we’d love to hear from you.
Any compliments and general comments are appreciated, so don't hesitate to email us. Our contact details are available here.